10:30 AM

How to generate word of mouth in the digital age

by Chris Kent

Chris KentThe holy grail of marketing is word of mouth – but how exactly do you generate word of mouth for your business offline, online and via social media? Many small business owners are so overwhelmed by the sheer complexity of the modern marketing landscape they often don’t know where to start! What it is, Why it matters and How to do it” Chris will reveal the three biggest challenges most business owners face when trying to generate word of mouth for their business and the steps you can take to overcome them.

11:30 AM

Turn your networking into sales – instantly

by Stefan Thomas

Stefan Thomas

Too many people go to networking events, but never make sales - usually because they're making just one common mistake. Stefan works with the likes of Lloyds Bank, 4Networking, BNI, Chartered Institute of Management Accountants and hundreds of small business across the UK to make sure their networking works. In a fast paced seminar, full of content you can put into action straight away, Stefan will tell you exactly how to get your networking working, and how to start making sales right now. Stefan is the author of Business Networking for Dummies and Instant Networking and is proud to be associated with Hashtag Events.

11:30 AM

Truly understanding your customers and delivering exceptional customer experiences

by Kate Cooper-Fay

Kate Cooper-FayMany of our customers turn to us for not just interim or consulting work but embedded on-going and even outsourced customer solutions. Our customers recognise that these are very specialist services and investing in the customer is often critical to the success of their organisations. During this presentation, we will share how to support your customers, getting to truly understand them and deliver exceptional customer experiences.

12:30 PM

Kick mediocrity in the nuts!

by Geoff Nicholson

Geoff NicholsonWould you like to increase your performance, get more done in less time, just imagine the massive benefits you and your business would gain. Geoff Nicholson is an internationally acclaimed coach, trainer and speaker specialising in Personal Resilience and Mindset, he works with entrepreneurs and holistic business owners from across the globe supporting them to maintain high levels of productivity and developing a winning mindset while getting the most out of life at the same time. During this eye opening presentation Geoff will share his insights and experiences for you to achieve your true potential. He will share effective strategies that can be quickly implemented and deliver results rapidly as well, resulting in an increase of performance, resilience and productivity within your business. Geoff has used these strategies with CEO, professional athletes, and many other individuals who demand high standards from themselves.

12:30 PM

Get More Clients, quicker and easier than ever before

by Dylis Guyan

Dylis GuyanUnlike many speakers who give an entertaining story, Dylis will give you client attraction sales techniques and strategies in an inspirational way that REALLY WORK. You will leave your event motivated and equipped to implement the strategies immediately to grow their business. She will give fresh perspectives and provocative insights to sales people who are in need of a wakeup call. She will keep you engaged throughout, with her real life, funny stories during her time involved in Sales and Sales Management. Dylis is strong on content and will keep event the most experienced sales people sitting on the edge of their seat.

01:30 PM

How to stop just connecting and start getting business via LinkedIn

by Dave Holloway

Dave HollowayWith over 500m LinkedIn Profiles globally and over 20m in the UK alone, your target audience is out there. Are you finding your ideal clients? Are you connecting with them in the right way? Are you building profitable relationships to create more revenue for your business? This is the great news . . . without cold calling and by employing the right strategies you can connect with your ideal clients from anywhere in the world and leverage your prospecting and marketing time. Come to this session to find out how to unlock the true potential within your LinkedIn Profile. This is a value packed session showing you the 2 sides to LinkedIn and the 3 key things to achieve in each of those areas. Simple, powerful and effective. You will find out the simple strategies to implement right away to help you get found (for what you want to get found for); add value to your ideal clients and prove your credibility to them. You’ll also learn the simple 3 part strategy to make this work for you. Miss this and you will miss out on getting (more) business consistently from the world’s most powerful platform for connecting and doing business, bypassing the gatekeeper and connecting directly with the people who will become great clients for you and your business.

01:30 PM

Why it’s important to know what your customers think

by Helen Pettifer

Helen PettiferCustomers thoughts and feelings are crucial to the success of a business; however, many companies do not actively seek feedback. Even those companies that do gather input from their customers often fail to make use of that vital information. Feedback, both positive and negative, provides the perfect opportunity to discover what your customers think and feel about your company. During the seminar I will cover why feedback is important to business growth; how feedback is received from customers; Net Promoter Score (NPS); effectively actioning feedback and the common mistakes companies make with regards to customer feedback

02:30 PM

Intelligent Insights – The evidence that makes the difference for your customers

by Graham Hill

Graham HillCustomers are the lifeblood of every business, and as business owners we all want our customers to like us, buy more from us and keep returning to us week after week, month after month, year after year and recommend us to friends, family and colleagues. The experience you give to your customers determines how much they buy, if they return and if they recommend you. So, customer experience has a direct impact on the growth and profitability of every business on the planet. Graham will provide you with some insights from over 300,000 mystery shops, across all sectors, and give you some tips to ensure you and your team consistently deliver exceptional service and look at how this can impact on your sales and profits. This session will give you solid insight and practical tips for ANY business that has customers, and will cover customer, complaints, feedback and the "great British Disease".